Omega Computer Repairs

How to Contact Us

Text Us! - (619) 627-1225

We realize these days it's often much more convenient to send a quick text message while you're heading to work, taking the kids to school, or otherwise trying to get through your busy day! That's why we've set up text correspondence! Feel free to send us a quick text letting us know what problem you're having or service you're looking for and we'll respond as soon as possible.

Call Us! - (619) 627-1225

If you prefer speaking to someone live over the phone, give us a call. If we're not able to answer immediately please leave your name, contact number, and a brief description of your needs and we'll give you a phone call back as soon as possible.

Email Us! - support@omegacomputerrepairs.com

Often times email can be the most convenient way to correspond, especially if you're on lunch break from work and just need to deal with that pesky tech issue while it's on your mind! Send us over a brief email regarding your issue and we'll reply as soon as possible to follow up.

Submit a Request Online! - Follow this link to our self-service portal to submit a service request quickly!

It's a breeze to submit a service request online! Just follow the link above to use our online self-service portal and fill in the required information. If you enter your email, you will be sent a link to create a password for our portal which will let you check on the status of your request at any time and see the most up-to-date information! In order to submit an online service request, you must first read and agree to our terms of service. When submitting your request online, you will need to certify you have read and understand the terms and agree to them. You can view our terms of service here and download or print a copy to keep if you wish.

While you're responsible for reading the entire terms of service, we realize some appreciate a quick summary in plain English! The terms are:

• 1. You're asking us to perform services, and you are the owner of the device(s) being fixed or you're allowed to request the services from us.

  2. We are not affiliated with any manufacturer or other company and by performing work, we could void any warranties you have active on your device(s). You understand we can't guarantee any particular service will be 100% successful due to a number of outside factors.

  3. There might be preexisting issues you didn't know about other than what you're asking us to fix, and if these will require additional fees we'll contact you before doing any additional work to get your approval first.

  4. Repairs and upgrades might cause issues or compatibility problems and these might not be apparent until later - it's up to you to make sure you understand the possible implications of this before requesting service. Ask us if you're not sure!

  5. If we have to repair or re-install your Operating System (Windows), you'll be responsible for reinstalling all of your programs and messing with all the settings and preferences - we don't assume to know how you like your computer laid out!

  6. Repairs and services can sometimes cause loss or corruption of data. It's your responsibility to make sure you back up all of your important data before service. While we do our best to avoid any data loss and we can perform a backup for a charge if you request it, we can't 100% guarantee the usability of the backup due to a number of factors at play. Back up your data frequently! If you're unsure about how to do this, we'll be happy to give you information.

  7. We'll give you an estimate on how long the service will take, but there can be unforeseen circumstances (like needing to order a part and have it delivered) which may change the time it takes to complete the service.

  8. If parts are needed, we'll get your approval before ordering them. You'll be responsible for the cost of these, and we'll return your old parts to you when we're done.

  9. You agree to pay for any services rendered upon completion of the service, before taking back possession of your device(s), and you acknowledge that not paying and/or not taking back your device(s) for more than 30 days will cause them to be considered abandoned. We can't be responsible for abandoned property and you'll forfeit any claim to the property once it's been marked abandoned. If you need extra time to pay your invoice, please don't hesitate to reach out to us and we'll do our best to work with you!

  10. We reserve the right to refuse service for any reason. We also like to keep our workspace clean, so we won't work on device(s) that are infested with bugs, covered in tobacco tar, have biohazards on them, or anything similar.

That's it! Fairly standard terms. In order to be environmentally conscious, we won't be handing out paper copies of the terms or making you sign a hard copy, so in lieu of that we'll consider you ticking the "Agree to Terms of Service" box when submitting a request or your verbal agreement when speaking with a technician to be binding as would a written signature. If you want a paper copy of the terms, please request one and we'll be happy to provide it.